FAQs
Welcome to the Heatedinc FAQ page! We've gathered answers to some common questions you might have. If you don't find what you're looking for, feel free to reach out to us at contact@heatedinc.com.
1. What is Heatedinc?
Heatedinc is a brand dedicated to bringing you heated jackets and vests that seamlessly blend style and warmth. Our products feature innovative heating technology and modern designs, providing you with the ultimate comfort solution.
2. How does the heating technology work?
Our heating technology employs advanced heating elements strategically placed within the garments. These elements generate warmth that can be adjusted to your desired level using the built-in controls. Stay cozy with precision!
3. Are the products machine-washable?
Yes, all Heatedinc products are designed for easy care. Simply remove the battery pack and follow the care instructions provided with the garment. This ensures your heated jacket or vest stays in top condition.
4. How long does the battery last?
The battery life varies based on the heat setting you choose. On average, you can expect the battery to last anywhere from 6 to 12 hours. Remember, lower settings provide longer usage.
5. Do you offer international shipping?
Yes, we're thrilled to offer international shipping to customers worldwide. No matter where you are, you can experience the warmth and style of Heatedinc.
6. Is shipping free?
Absolutely! We offer free shipping on all orders, both domestically and internationally. Enjoy your Heatedinc products without any additional shipping costs.
7. How can I track my order?
Once your order is processed and shipped, we'll send you a tracking number via email. You can use this number to keep an eye on your package's journey right to your doorstep.
8. What's your return policy?
We want you to love your Heatedinc purchase. If for any reason you're not satisfied, you can return your item within 30 days of receiving it. Please refer to our Return Policy for detailed information.
9. How do I contact customer support?
We're here to help! If you have any questions, concerns, or feedback, you can reach our friendly customer support team at info@heatedinc.com. We aim to respond within 24 hours.
10. How do I charge the battery?
Charging your Heatedinc battery is easy. Simply connect the included charger to the battery pack and plug it into a power source. It usually takes around 4 to 6 hours for a full charge.